Reference

koko5000 Privacy Policy for Your Account

The koko5000 Privacy Policy explains what we collect when you open an account, sign in from your phone, use DANA or QRIS, and contact our support desk.

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PRIVACY HELP DESK

Where to Ask About Privacy and Wallet Records

A clear support path helps when your Privacy Policy question involves a phone number, device record or wallet receipt. From your signed-in account, use the support route beside the cashier area and include the relevant reference, date and contact detail. If you are in Yogyakarta or elsewhere in Indonesia, we can use that context to locate the correct account record without asking for your wallet password.

Team online

Data access request

Ask for the personal data connected with your koko5000 account through support. Include your account phone number and a recent sign-in detail so we can check identity before responding.

Wallet record check

For DANA, OVO, GoPay or QRIS questions, attach the payment reference and status shown in your account. We use those details to separate a receipt issue from a privacy request.

Account correction

Tell us which account detail needs changing, such as a phone number or profile field. We may request account verification before editing records or discussing an earlier transaction.

CONTROLLED DATA USE

Cookie, Security and Retention Controls

We keep the Privacy Policy practical by linking each data use to an account action you can recognise.

Account details

We use your phone number and submitted account fields to create, identify and support your account.

Device signals

When you sign in on a mobile browser, we may record device type, browser version and security signals.

Cookie settings

Cookies can remember session choices and support page security. Your browser controls can limit them, although changing those settings may…

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us match a payment status to your account.

Security checks

Before discussing private account data or changing a phone detail, we may ask for verification.

Retention requests

We retain records for the service, dispute handling or applicable rules, then remove or anonymise them when the relevant need…

Privacy Policy Questions About koko5000

These Privacy Policy answers address the account, device and payment questions we hear most often from people in Indonesia. If your situation is not covered, send the account phone number, relevant date and a short description through support; never include a wallet password.

It covers account details, sign-in and device signals, cookies, game activity records, support messages, and DANA, OVO, GoPay or QRIS references created while using your account.

We collect the details you submit, such as your phone number and verification response, then create records about sign-in, device security, support contact and requested account activity.

No. A wallet reference, receipt status and transaction time can help us match DANA, OVO, GoPay or QRIS activity, but we do not ask for your wallet password.

Use the support route beside the cashier area and request an account data copy. Include your account phone number and a recent account detail so we can complete identity checks.

Yes, send the field that appears wrong through support, such as a phone number or profile detail. We may verify your account before making a correction or confirming the result.

We keep each record for the service purpose, payment dispute handling or applicable rules connected with it. When that need ends, we remove or anonymise the record where permitted.

The policy is available for account questions, while specific data rights or account eligibility depends on local law. Contact support if you need the rule applied to your situation.

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